ESSERMAN ADVANTAGE You can invest in a new or pre-owned vehicle from any dealer. What you can't get from other dealers, however, is a relationship with so many visible and hidden values. The relationship and benefits that you receive when doing business with us is what we call the Esserman Advantage. We have a number of extra values that will save you time and money during the entire time you own your vehicle. In addition, our extraordinary commitment to excellent customer service and satisfaction ensures that we will exceed your expectations with every visit. We stand behind this commitment with our hearts and souls.
ESSERMAN ADVANTAGE: CUSTOMER FOR LIFE Our goal at Esserman International VW-ACURA-KIA is to make you a customer for life. We don't want to just sell you one car. We want to sell you every car you buy for the rest of your life! Why? Because we want you to be so happy with your experience here that you won't want to go anywhere else. In fact, we want to make this experience so good for you that if for some reason you can’t become an advocate of ours, we would be very surprised, and would want to know why. We want this experience to be so good for you that you will want to send all of your friends, family and loved ones to us so that we can take care of them just like we take care of you. This is what our business and our success is all about... Taking care of you in everything we do.
ESSERMAN ADVANTAGE: VALUE FOR MONEY We want to be sure that you receive the best value for your money. We also recognize that a great price is just the beginning. We will always do everything possible to make sure that you receive the best possible price for the best vehicle that fits your particular situation. We want you to be so pleased with the service you receive here that you will turn to us for all of your transportation needs.
ESSERMAN ADVANTAGE: DELIVERY Once you decide on a vehicle, we professionally inspect and detail the car, fill the tank with gas, and on delivery, provide you with a thorough demonstration of every feature and an explanation of the maintenance schedule and warranty program. You will save time knowing that you can go to your sales consultant or service advisor for any question at any time during the ownership of your vehicle.
ESSERMAN ADVANTAGE: USED CARS We understand that sometimes customers are looking for a second vehicle or a special pre-owned vehicle to fit a particular transportation need. In addition to our new vehicles, we have a spectacular selection of used vehicles in Miami. We will do everything in our power to find you the right vehicle for your wants and needs.
ESSERMAN ADVANTAGE: FINANCE Our professional Finance Department Managers will provide you with customized lease or finance payments to fit your needs. We are always shopping for the best rates, and also have extended warranties, gap protection, factory and aftermarket accessories available to make your vehicle exactly what you are looking for.
ESSERMAN ADVANTAGE: PRESIDENT OF YOUR OWN AUTOMOBILE COMPANY We want you to feel like the President of your own automobile company. With your sales consultant and your service advisor, your team is available to handle every question you have and your every need. They will know you and your car thoroughly and will give you star treatment on every visit. We want to make your investment in your vehicle positive for the entire time you own it.
ESSERMAN ADVANTAGE: SERVICE AND PARTS Our service and parts departments offer state of the art facilities and we stock genuine factory parts and accessories. Our technicians are highly trained, ASE certified, and dedicated to preventative maintenance and to doing it right the first time… every time… on time.
We offer a 24 hour drop off service, service appointments, and a shuttle service to drop you off at home or work while your vehicle is in for repair. We also provide a complimentary car wash for your vehicle after every service visit.
ESSERMAN ADVANTAGE: LOYALTY – ESSERMAN REWARDS PROGRAM We understand the value of customer loyalty. In appreciation of your value to us, we provide the Esserman Rewards Club Membership, free to every customer. Whenever you pay for service, parts or accessories, your rewards account is automatically credited for a percentage of your purchase. You also have the potential to receive special benefits for “anniversary” service visits. This credit all builds toward the next vehicle purchase for anyone in your household. We also provide you with rewards dollars for every customer that you refer to our dealership that actually purchases a vehicle from us. Ask your sales consultant for full details during your visit.
ESSERMAN ADVANTAGE: A GREAT RELATIONSHIP We take pride in building our relationship with you in order to know you better and give you star treatment every time you visit. We will know your car, get to know you better, and most importantly, be here to understand your special wants and needs and help you with a solution that suits you.
ESSERMAN ADVANTAGE: YES!!! The Esserman Automotive Group always finds a way to say “YES!” to our customers! “YES!” stands for “You’re Empowered to Satisfy,” and in practice, “YES!” is our attitude of finding the positive in every situation, finding an opportunity in every obstacle and finding a way to say “YES!” to our customers. We know that nobody walks through our doors to hear “NO,” and we train our staff to have a “YES!” attitude. We make sure that all of our customers are not only happy and satisfied, but become our best advocates as well. It takes outstanding customer service and effort from our organization to deliver total customer satisfaction and loyalty. This extra value doesn’t always immediately appear on the surface, but “YES!” and other “hidden values” are what make the Esserman Automotive Group unique.